Another measure follows the UKGC’s relentless work. This time around it’s the Competition and Markets Authority (CMA) who took a stand for the player’s rights.
The CMA singled out two operators, Jumpman Gaming and Progress Play. Who they thought had an unfair advantage over the consumer’s dormant accounts. But also over the multiple stage withdrawal which made it hard for the players to complete. Both operators have addressed the matters and have amended their practices. But the hunt for unfair treatment will not stop! The Project Director at CMA, George Lusty, said:
“We now expect others to follow. And look forward to the Gambling Commission’s continued work to make sure all operators in this sector play fair with their customers’ money.”
Continue to work closely
As we previously announced, the UKGC is cracking the whip to increase the players’ safety! Indeed, the operators that are not following the rules will no longer only get a slap on the wrist for their infractions. In fact, the UKGC plans to issue hefty fines to unwanted operators this year. Also, their work in parallel with the CMA will ensure the best business practices are followed. The UKGC’s Executive Director, Sarah Gardner commented earlier this year about the collaboration by saying.
“We back the action taken by the CMA. Gambling firms must treat their customers fairly, not attach unreasonable t’s and c’s to their promotions. So, operators should be very aware that we will continue to work closely with the CMA. And ensure customers are getting a fair deal across the gambling industry.”
Hit it where it hurts
All and all, the CMA and UKGC have firmed up their grip over the last year. And they’ll continue working together to ensure regulations are up to par. This year their cooperation saw tighter rules emerge on advertising and responsible gaming.
Also, we could expect more unserious businesses to be brought to light as the hammer is coming down at the end of October.
Why October? Well, this is the adjustment period the UKGC has set for operators to comply with their regulations. Ells, significant fines will find their ways to the operators’ desks!